Question 1

Do you work directly with my insurance company?

Accepted Answer

Yes. We've handled insurance repair work since 2014 and deal with assessors and insurers regularly. We can document the damage, prepare the scope of works your claim needs, and carry out the approved repairs — taking a lot of the back-and-forth off your plate.

Question 2

What kinds of insurance damage do you repair?

Accepted Answer

Water and flood damage, storm damage, fire and smoke damage, and impact damage like a tree or vehicle hitting the house. We cover both the investigation and reporting and the full reinstatement — start to finish.

Question 3

Will I have to pay anything myself?

Accepted Answer

Usually just your policy excess. Once the claim's approved, the rest is between us and your insurer. If anything falls outside what the claim covers, we'll always tell you upfront before doing it — no surprise bills.

Question 4

I've got a claim under $20,000 — can you handle that?

Accepted Answer

Absolutely. A lot of residential insurance repairs sit in that range, and we handle them regularly. We'll give you a clear, itemised quote so you and your insurer can see exactly what's covered.

Question 5

Who works out the scope of the repair?

Accepted Answer

Your insurer usually appoints an assessor, but as Licensed Building Practitioners we can produce a detailed scope of works they can act on, and liaise with everyone so the repair is accurate, fair, and properly documented.

Question 6

How do I know the repair is done properly?

Accepted Answer

We're LBPs, not a general handyman service — so insurance repairs are done to building code, documented, and signed off correctly. That matters if you ever sell the home or need to prove the work was done right.

Question 7

Why use a licensed builder instead of whoever the insurer suggests?

Accepted Answer

You're entitled to choose your own builder for insurance repairs. Using an LBP who works for you means someone's looking out for your home's interests — checking the scope is complete, catching hidden damage, and making sure the repair fixes the cause, not just the surface.

Question 8

How long does an insurance repair take?

Accepted Answer

It depends on the damage and how quickly the claim is approved — once we've got the go-ahead and the materials, we move promptly. We'll give you a realistic timeframe before we start and keep you updated with photos and progress throughout, so you're never left wondering.

Question 9

What happens if you find extra damage once the repair starts?

Accepted Answer

It's common to uncover more once we open things up — water often spreads further than it looks. Because we're diagnostics specialists, we catch hidden damage a quick patch-up would miss. If we find more, we document it and raise it with your insurer as part of the claim, so it's repaired properly rather than tiled or painted over.

Question 10

Can you provide a report or assessment for my insurance claim?

Accepted Answer

Yes. We can inspect the damage, identify the cause, and produce a clear written report and scope of works you can give your insurer. A proper, documented assessment helps your claim move faster and makes sure nothing gets missed.